Savy
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Recent activity by Savy
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Cannot find the device after log in to the account?
Please follow the steps to do some troubleshooting. *Please double-check if the device is registered under this account. Some of our users registered the lock under another account, but they co...
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How to get the Bluetooth MAC address of my device?
If you haven't set up this device with your account yet, tap the "+" sign on the upper-right corner> Add Device > ULTRALOQ Locks > Your lock model> Next. You can scroll down to find the Bluetooth M...
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Cannot find the shared device after being invited by the Owner/Admin?
If the Owner/Admin shares the lock with you via your e-mail account, the lock will be in the Shared Address after logging in to your account; you needn't register/add the lock to your account a...
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How to manage my Locations/Addresses in the new version Xthings Home(Formerly U home) App?
The new version Xthings Home(Formerly U home) App supports adding addresses and locationsSome users like ULTRALOQ products so much that they installed ULTRALOQ locks in multiple addresses and locat...
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Setting Up ULTRALOQ Latch 5 Series by the Xthings Home(Formerly U home) App
This guide will walk you through pairing your ULTRALOQ Latch 5 Series to your Android or iOS smartphone. Requirement:1. Android or iOS Smartphone 2. ULTRALOQ Smart Lock includes the following...
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ULTRALOQ Latch 5 Series
ULTRALOQ Latch 5 Series include Latch 5 Fingerprint and Latch 5 NFC. What is the difference between Latch 5 Fingerprint and Latch 5 NFC? Model Fingerprint Key Fob Latch 5 Fingerprint ✔ ✖ ...
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What payment methods do we accept?
We accept Shop Pay, Amazon Pay, PayPal, G Pay (Google), Meta Pay (formerly Facebook Pay), Debit/Credit Cards, Klarna -Flexible Payments, and Bank Deposit/Transfer.
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How can I delete my Xthings Account?
To delete your Xthings account, please follow the instructions below: 1. Open the Xthings Home(Formerly U home) App, and tap the upper-left button to access the "My Xthings" page.2. Tap your Xthing...
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Lock connection has failed after setting up, how do I fix it?
For ULTRALOQ with Bridge onlyPossible reasons:1. Hasn't set up the bridge.If you try to connect to your lock remotely but fail, it might be caused by the fact that you haven't set up the ULTRALOQ b...
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How to log out my Xthings account?
Scenarios:Switch the user account or log in again.Received the error message "Failed to get device list";Added the device, but can not find it in the device list.Steps:1. Tap the upper-left button ...
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