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Shipping and Return Policy
ShippingFor the Contiguous United StatesOrders are shipped from our California fulfillment center, with delivery typically within 3–5 business days.For orders under $99, shipping costs are calculat...
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What's the matching handle for ULTRALOQ U-Bolt Series/Bolt Series?
ULTRALOQ Team released 3 different matching handles for the ULTRALOQ U-Bolt Series and Bolt Series. You can click the product links below to order them. Handle Push Pull Aluminum Alloy Black Handl...
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Which locks are compatible with the ULTRALOQ Bridge?
Model Bluetooth WiFi Z-Wave U-Bolt ✔ ULTRALOQ Bridge is required U-Bolt Pro ✔ ULTRALOQ Bridge is required U-Bolt WiFi ✔ Built-in WiFi module integrated U-Bolt Pro WiFi ✔ Bui...
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Will the Interior Assembly remain locked if someone tries to open the ULTRALOQ U-Bolt Series & Bolt Series from the inside without permission?
The Interior Assembly will keep the unlocking position, and anyone can unlock the ULTRALOQ U-Bolt Series & Bolt Series from the inside without permission.
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Can I enable multi-factor authentication?
Yes, our Xthings Home(Formerly U home) App now supports Two-Factor Authentication. Please make sure your Xthings Home(Formerly U home) App is the latest version first, and then follow the screensho...
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Failed to set up ULTRALOQ Smart Lock with the Xthings Home(Formerly U home) App, how do I fix it?
If you have trouble connecting to your ULTRALOQ Smart Lock using the Xthings Home(Formerly U home) App, select the following topics for troubleshooting. I can't find the lock device on the Xthings ...
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How to check logs remotely?
ULTRALOQ Smart Lock is the Bluetooth lock. You can view the logs within the Bluetooth connection by the Xthings Home(Formerly U home) App.If you want to access the logs anywhere and anytime, you mu...
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How to Order Replacement Parts?
For some ULTRALOQ products, there are installation pieces and product parts that may need to be replaced if you move, lose, or break these pieces. Order Link
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How many locks can be registered in the Xthings Home(Formerly U home) App?
You can add multiple ULTRALOQ Smart Locks to Xthings Home(Formerly U home) App, and the quantity is unlimited. Can I control multiple locks simultaneously?Users can connect and control one ULTRALOQ...
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Does ULTRALOQ Work With HomeKit?
Currently, ULTRALOQ Bridge and built-in WiFi Locks can work with Google Assistant, Alexa, IFTTT, and SmartThings. HomeKit integration is only supported by Bolt Fingerprint (HomeKit version) and Bo...
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