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Technical Support Supervisor

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Recent activity by Technical Support Supervisor

  • How do I initialize the ULTRALOQ Cylinder?

    Before Initialization:Please remove/delete the lock from the App. If you do not delete the lock that you intend to initialize, it will not be possible to re-add it to the App for management later. ...

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  • Adding the ULTRALOQ Cylinder Lock to the Xthings Home App

    Before adding, please download the Xthings Home App and register an account to log in.1. Open the App and go to the Add page; 2. Tap Device, then select Locks;3. In the pop‑up menu, choose Others a...

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  • How to install the battery for the ULTRALOQ Cylinder?

    Use the rubber suction cup (in the package) to rotate and open the lock panel. You will see the following contents: Use a Phillips screwdriver to open the battery compartment, then insert one CR123...

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  • ULTRALOQ Bolt Mission Lock UWB Auto Unlock Optimization Tip

    To enjoy a better UWB Auto Unlock experience, please keep the Xthings Home App running in the background. Android Background Operation ExplanationSince Android currently does not have a background ...

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  • Does the flashing of the bottom UWB indicator lights on the ULTRALOQ Bolt Mission indicate a fault?

    This is normal operation, not a device fault.The two bottom lights show the working status of the UWB radar module. The radar continuously monitors the front area of the lock and flashes the lights...

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  • Guide of Smartphone NFC

    App Version: V3.6.5 or aboveSmartphone supported: NFC-enabled Android phones onlyAvailable models: Latch 5 NFC / Bolt NFC HomeKey / Bolt NFC WiFi / Bolt MissionNotes: Smartphone NFC option is curre...

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  • Guide of Smartphone NFC

    App Version: V3.6.5 or aboveSmartphone supported: NFC-enabled Android phones onlyAvailable models: Latch 5 NFC / Bolt NFC HomeKey / Bolt NFC WiFi / Bolt MissionNotes: Smartphone NFC option is curre...

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  • Guide of Smartphone NFC

    App Version: V3.6.5 or aboveSmartphone supported: NFC-enabled Android phones onlyAvailable models: Latch 5 NFC / Bolt NFC HomeKey / Bolt NFC WiFi / Bolt MissionNotes: Smartphone NFC option is curre...

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  • Guide of Smartphone NFC

    App Version: V3.6.5 or aboveSmartphone supported: NFC-enabled Android phones onlyAvailable models: Latch 5 NFC / Bolt NFC HomeKey / Bolt NFC WiFi / Bolt MissionNotes: Smartphone NFC option is curre...

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  • Cannot Add Smartphone NFC For a User?

    Only Owner and Admin Users can set up and use the Smartphone NFC feature; so please make sure the user role is set to Admin or Owner.Please also make sure the user is logging his/her app account on...

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