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Technical Support Supervisor

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Recent activity by Technical Support Supervisor

  • Cannot Add Smartphone NFC For a User?

    Only Owner and Admin Users can set up and use the Smartphone NFC feature; so please make sure the user role is set to Admin or Owner.Please also make sure the user is logging his/her app account on...

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  • Cannot Add Smartphone NFC For a User?

    Only Owner and Admin Users can set up and use the Smartphone NFC feature; so please make sure the user role is set to Admin or Owner.Please also make sure the user is logging his/her app account on...

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  • Cannot Add Smartphone NFC For a User?

    Only Owner and Admin Users can set up and use the Smartphone NFC feature; so please make sure the user role is set to Admin or Owner.Please also make sure the user is logging his/her app account on...

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  • Installation and Setup Guide for ULTRALOQ Bolt SE

    Installation:ULTRALOQ Bolt Lock fits the standard doors with a 2-1/8" (53 mm) diameter borehole. If your door is not prepped with a borehole, you can also use the template in the box as a guide to ...

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  • Xthings OpenAPI

    How to activate the OpenAPI and access API credentials? Please make sure your Xthings Home App version is V3.5.5 or later; Go to My account -> Check at the bottom OpenAPI -> Click on Next -> Choos...

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  • Do I need to purchase any other accessories to use the UWB Auto Unlock feature?

    No additional purchase is necessary to use UWB Auto Unlock.This feature requires a UWB-enabled smartphone.Download the Xthings Home App from the App Store or Google Play, and add the lock to the Ap...

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  • I bought the ULTRALOQ Bolt Mission mainly for the UWB Auto Unlock feature. Will it work with both Apple iPhones and Android smartphones?

    The ULTRALOQ Bolt Mission UWB Auto unlock feature works with Apple iPhones and Android smartphones with the Ultra Wideband chip. Below are the models that support UWB:Which phones currently support...

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  • What should I do if I’m unable to add the ULTRALOQ Bolt Mission to Xthings Home App?

    Factory reset the lock by inserting the reset needle into the Reset Hole under the battery compartment.Power cycle all devices (lock, smartphone), and replace the batteries if necessary.Make sure B...

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  • Adding ULTRALOQ Bolt Mission to Xthings Home App

    Confirm Bluetooth is enabled on your smartphone.Make sure the Xthings Home App is up to date, then open it and log in with an Admin account (owner or shared).Tap + on the upper right-hand corner.Ta...

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  • Set up an ULTRALOQ Bolt Mission with Apple Home

    The ULTRALOQ Bolt Mission is the world's first smart deadbolt with UWB technology. It can also work with your favorite Matter over Thread compatible smart home platform, including Amazon Alexa, App...

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