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• How do I remove my ULTRALOQ Smart Lock from the door?

  Step 1: Please take off the Battery Cover on the inside of your lock;Step 2: Please take off the batteries;Step 3: Please remove these screws and then take the interior assembly apart.ULTRALOQ U-Bo...

  • Updated January 22, 2026 05:12
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• Tips for Improving Fingerprint Verification

  InstructionsThe Fingerprint Sensor of ULTRALOQ Smart Lock is an electronic security system that uses fingerprints for biometric authentication to grant the users access to your ULTRALOQ Smart Lock....

  • Updated January 22, 2026 05:12
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• Installation Guide of the Door Sensor

  Introduction:The Door Sensor lets you know whether the door is open or closed through the App. When the Auto Lock is enabled in the App, your ULTRALOQ will only lock itself when the door is closed....

  • Updated January 22, 2026 05:12
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• How can I unlock the ULTRALOQ Smart Locks if the battery runs out?

  There will be a low battery alert on the lock and App when the battery level is low. The Tri-color LED Indicator will flash RED 3 times, along with three beeps when the lock is activated. Please re...

  • Updated November 29, 2024 08:45
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• Does the U-Bolt WiFi / U-Bolt Pro WiFi / Bolt Fingerprint / Bolt NFC need to be paired with an ULTRALOQ Bridge?

  No, it is a smart lock with built-in WiFi. No extra hub required.

  • Updated November 29, 2024 08:42
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• Can I buy any other brand door sensor?

  Sensors from a third party will not work with ULTRALOQ U-Bolt Z-Wave / U-Bolt Pro Z-Wave, U-Bolt WiFi / U-Bolt Pro WiFi, and Bolt Fingerprint / Bolt NFC.

  • Updated November 29, 2024 08:40
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• Is The Door Sensor suitable for other locks I have?

  The Door Sensor can only support the U-Bolt Z-Wave / U-Bolt Pro Z-Wave, U-Bolt WiFi / U-Bolt Pro WiFi, and Bolt Fingerprint / Bolt NFC currently.

  • Updated November 29, 2024 08:38
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• What is the difference between U-Bolt, U-Bolt Pro and Bolt Series?

  The extra hub(ULTRALOQ Bridge) is for U-Bolt/U-Bolt Pro and U-Bolt Z-Wave / U-Bolt Pro Z-Wave. There is a built-in WiFi chip in U-Bolt WiFi / U-Bolt Pro WiFi, Bolt Fingerprint and Bolt NFC, no ext...

  • Updated March 18, 2025 10:00
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• Does the ULTRALOQ Smart Locks work with accessories such as bolts from a third party?

  It is recommended to use the original accessories for the best performance and stability.

  • Updated November 29, 2024 08:30
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• What is the user capacity for the U-Bolt WiFi / U-Bolt Pro WiFi / Bolt Fingerprint / Bolt NFC?

  The U-Bolt WiFi / U-Bolt Pro WiFi / Bolt Fingerprint / Bolt NFC supports a maximum of 50 users.   For U-Bolt WiFi, each user can register one code; For U-Bolt Pro WiFi / Bolt Fingerprint, each user...

  • Updated January 27, 2026 10:31
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