Kiki
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Does the ULTRALOQ Smart Locks work with accessories such as bolts from a third party?
It is recommended to use the original accessories for the best performance and stability.
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What is the user capacity for the U-Bolt WiFi / U-Bolt Pro WiFi / Bolt Fingerprint / Bolt NFC?
The U-Bolt WiFi / U-Bolt Pro WiFi / Bolt Fingerprint / Bolt NFC supports a maximum of 50 users. For U-Bolt WiFi, each user can register one code; For U-Bolt Pro WiFi / Bolt Fingerprint, each user...
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What is the network requirement for the WiFi Connection with ULTRALOQ Smart Locks?
ULTRALOQ Smart Locks can only work with the 2.4GHz WiFi network (5GHz WiFi NOT supported).
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The lock will not Auto Lock after the door is closed. What should I do?
Explanation of Auto Lock function for U-Bolt WiFi / U-Bolt Z-Wave / U-Bolt Pro WiFi / U-Bolt Pro Z-Wave / Bolt Fingerprint Series / Bolt NFC WiFi: The feature of the Auto Lock means that the smart ...
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The Door Sensor state displays the opposite of the actual status, or the state remains the same. What should I do?
1. Please follow Installation Guide of the Door Sensor from the Xthings Home(Formerly U home) App's guide, then set up the Door Sensor again. 2. Please do not mount the Door Sensor on the kind of m...
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How to find out whether my WiFi network is 2.4GHz, 5GHz, or 2.4GHz&5GHz dual-band?
ULTRALOQ series WiFi only supports 2.4GHz routers; 5Ghz is not supported. You can confirm your router in these ways: 1. Look for the physical label: Check the exterior of your router for any label...
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How to Factory Reset a Previously Owned ULTRALOQ Device?
I need to reset a previously owned device.To set up a previously-owned ULTRALOQ Smart Lock, it must be factory reset first. If the device was not reset before you acquired it, you will need the pre...
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What can I do if the Xthings Home(Formerly U home) App says "Registration error..."?
After resetting the deviceIf you reset your device via the Reset Needle and the Xthings Home(Formerly U home) App just now, please ensure that the lock has been removed and did not exist in your de...
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Can ULTRALOQ Smart Lock be installed on My Door?
The Exterior Assembly of the ULTRALOQ products is water-resistant and dust-tight, but the Interior Assembly is not suitable for outdoor use due to the battery box. We do not recommend using our pro...
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How to get support by submitting a Ticket?
If you need our support: Please click the Tickets button to submit a Ticket. We will get back to you within one business day. Please reach our customer service for immediate assistance.844-439-883...
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